We at EMC are committed to providing you and your loved ones positive doctor and patient relationship through respectful experience during your visits to our hospital. Also as part of our quality improvement policy, we strive to achieve and maintain international standards of service in health care through continuous improvement in our structure, processes, and outcome.
This can be made possible only if we have open communication channels between the hospital management and the patient or their family members who visit us for service, Our Public Relations & Patient Services (PR&PS) department comprising a team of experienced, compassionate and dedicated staff will work with you to identify and resolve any concerns, complaints, comments or compliments that you may have regarding our service delivery through the various departments and outlets in the hospital.
The PR&PS department is headed by a full-time manager during office hours or a team of public relations officers who are available on a 24×7 basis on all days in our Accident & emergency department in the hospital. The primary focus of the department is to interact closely with the staff, patients and their relatives, provide bidirectional communication between the patients and the hospital and assist in creating a strong hospital image and culture, thus to keep a good patient relations hospital. The department also serves as a liaison to the community and work closely with other health partners, government agencies and local bodies to ensure that the organizational mission of providing an excellent health care to its customers is achieved.
The services provided by the doctor and patient relationship department broadly cover the following areas:
You can telephone our doctor and patient relationship team round the clock on all days through any of the following numbers:
(0484) 2807101 Extension – 454