nursing services

Commonly referred to as the heart of healthcare, nursing services department plays a vital and integral role in the delivery of high quality healthcare and patient safety in a hospital setting. As nurses tend to spend more time in direct contact with patients than physicians do, what goes on with their daily interaction can greatly influence the treatment outcome and patient experience. Keeping our focus on delivering quality patient centered care, we at EMC, the best nursing services departments in Ernakulam is considered as one of our top priorities to develop and maintain a high class best nursing departments in ernakulam along with other vital facilities. We maintain a 1:1 nurse to patient ratio in all our critical care units.

EMC has the best nursing services departments in Ernakulam which is managed by two Nursing Superintendents who are assisted by a team of Head nurses, Infection Control nurse and Nurse educator to co-ordinate the activities of our qualified Staff nurses, ANMs and Nursing assistants in the following areas:

As caregivers to the patient: We at EMC are committed to provide a holistic patient-centered care during your stay in the hospital and our nurses play a vital role in this activity. Depending on the individual needs of a patient at different stages of their treatment process, our nurses ensure that total care is provided addressing their cultural, mental and spiritual needs concurrently.

As care managers for the patient: In a multidisciplinary hospital setting, it is essential that the care provided to a patient by other physicians and support teams are well coordinated to ensure that the treatment process is cohesive. Our nurses are trained to manage this activity to ensure that all needs of the patient are constantly met.

As communicators to the patient/family: It is believed that timely and efficient communication between the patient and/or the family members on the progress of the treatment will have a positive impact on the outcome of the healing process. Our nurses ensure that an effective communication channel is maintained between the patient/family members through a calm and empathetic approach to the patient’s needs.

As educators to the patient: Wherever possible, a patient needs to be educated on the basic treatment procedures and medication carried out, to assist them in understanding their health condition and for any preventive steps in this regard. This is an activity that is carried out by our nurses with the patient or their family.

Activities of the Nursing department

The department provides nursing care in the following areas:

– Emergency patient care
– Inpatient adult and pediatric care
– Adult and Pediatric Intensive patient care
– Dialysis patient care
– Neonatal care
– Burns patient care
– Surgical patient care
– Obstetric nursing care
– End of life care
– Basic and advanced cardiac life support

Apart from nursing services department provides patient education on the following:

– Insulin injection
– Breast feeding
– Safe medication administration
– Dressing care
– Preparation for special procedures and investigations

Structure of the the best nursing departments in ernakulam, EMC

Our nursing services department is structured to meet the demands of our hospital bed strength of 300 through a hierarchical approach that involves proper administration and coordination of activities and delegation of responsibilities at different levels as per the roles given below:

Nursing Superintendents – We have two qualified and experienced persons assigned for this role. They manage the planning and administration of the nursing services department in the hospital through the following activities:

– Formulating nursing services policies & procedures and keeping them up to date.
– Selection of nursing staff and assessment of individual training requirements.
– Delegation of duties and responsibilities to nursing personnel at various levels.
– Maintaining a stable staff pattern at all times.
– Carrying out daily ward rounds to ensure that all procedures are being carried out as per policy.
– Conducting routine meetings at different levels to monitor the service delivery levels.
– Investigation of complaints from patients and their resolution.
– Provide timely reports and feedback to the management on any issues related to patient care.

Head Nurses – The primary role of the head nurses is to manage the day-to-day activities of the units to which they are assigned. These include:

– Assign duties to staff nurses and arrange their work schedules.
– Ensure that adequate staff levels are maintained round the clock.
– Supervise the activities related to the service delivery in their respective units.
– Conduct daily rounds in their assigned wards to ensure that the patient service guidelines are as per the set standards.
– Accompany the doctors during their rounds and provide necessary feedback.
– Provide guidance to their staff on procedures and processes, as required.
– Check the various registers maintained by their units.
– Check the infection control guidelines set for their areas and take corrective action, if required.
– Provide the required reports and feedback to the Nursing Superintendent on the day-to-day operations of their units.

Staff Nurses: Our qualified and registered staff nurses provide patient care at the bedside and are the initial point of contact for answers and solutions to any questions or concerns that the patient or their families may have. The staff nurses will have an up-to-date information on the on-going treatment plan for the patient including vital signs, medication and other procedures. Most of the staff nurses in critical care areas are ACLS (Advanced Cardiac Life Support) qualified and with proven experience in the field. The role of the staff nurse is to provide the following services on a daily basis round the clock:

– Provide holistic nursing service to assigned patients under their care with empathy and an understanding of their individual identity.
– Maintain up-to-date documentation regarding the services provided, as per the set standards.
– Carry out all nursing procedures such as bed making, recording vital signs, dressing, administration of medication and assistance to the patient for their needs.
– Assisting doctors in ward rounds and carrying out their orders.
– Communicating with the patient/family member on any queries or concerns relating to the care provided in the hospital. Any issues that can be resolved on the spot are to be carried out without delay. If a solution cannot be found immediately, the matter is to be escalated to the Head nurse.
Meeting the psychological, social & spiritual needs of the patient, wherever possible, according to the policies set by the hospital.
– Provide relevant heath information to the patient/family member, as required, regarding the condition being treated and the progress being made.
– Provide the necessary assistance to the Head nurses in carrying out their activities.

Nursing Assistants/ANMs : They provide the necessary assistance to the staff nurses in the following areas:

– Assist the staff nurse in preparing the patient for any procedure or recording patient related data.
– Provide required assistance to the doctor for carrying out any physical examination of the patient.
– Maintain the cleanliness of the unit with special emphasis on infection control guidelines.

Infection Control Nurse:
– Acts as a coordinator for the hospital infection control committee who formulate and execute and monitor top class hospital-wide infection control programs according to global standards. The responsibilities include:

– Conduct daily ward rounds to inspect the documentation on infection control measures.
– Educate the nursing staff on the infection control practices set forth by the hospital.
– Provide feedback on instances of any communicable diseases reported by head nurses.
– Assess and evaluate the isolation protocol done by the unit staff.
– Detection of incidence of hospital acquired infection and identification of the cause of infection.
– Ensure that all hospital employees are vaccinated against infectious diseases, as per hospital policy.
– Participate in regular infection control committee meetings to evaluate the situation at any given time.

Nurse Educator: The nurse educator’s role is to provide hospital-wide orientation programs for new joiners and to ensure that regular refresher courses are conducted for existing staff after individual assessment. The responsibilities include:

– Arrange training programs to ensure that staff is adequately trained and competent to handle their activities as per the set standards.
– Conduct post-training assessments to test the theoretical and practical knowledge acquired during the training.
– Conduct ward rounds, inspect the documentation and initiate corrective actions, if required..
– Ensure that the overall staff development programs are as per the hospital requirement and provide regular feedback to the management on this activity