Patient Centered Care

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Patient care is more than just healing — it’s building a connection that encompasses mind, body and soul. Our Patient centered care is focused on providing care that respects and responds to individual patient preferences, needs, and values that guide all clinical decisions.

How we try to achieve this


  • Respect for patient’s needs and preferencesWe understand that as an individual, each patient is entitled to his/her unique preferences and set of cultural values. We ensure that individual dignity, respect and sensitivity are never compromised during the entire process of our service delivery.
    • Provide the best possible medical care

    We ensure that the clinical care delivered to the patient is the best that our inter-disciplinary team of specialists and ancillary support services can provide.

    • Better patient experience

    We take into account the human connection to the healing process through empathetic nursing care, pain management and ensuring that our patients are safe and comfortable in carrying out their daily activities.

    • Information and education

    Wherever possible, patients are directly informed about the process of care, clinical status, progress and prognosis.

    • Involvement of family and friends

    Family dimensions of patient centered care are addressed through

  • Facility for the presence of a bystander along with the patient throughout the hospital stay, except in ICUs.
  • Constant communication with family members regarding the progress of treatment if the patient is a child or under intensive care.
  • Involvement of family in decision making during different stages of treatment.