Patient Centred Care
Patient care is more than just healing — it’s building a connection that encompasses mind, body and soul.
Our Patient centered care is focused on providing care that respects and responds to individual patient preferences, needs, and values that guide all our clinical decisions.
How we try to achieve this
Respect for patient’s needs and preferences – We understand that as an individual, each patient is entitled to his/her unique preferences and set of cultural values and we constantly strive to ensure that individual dignity, respect and sensitivity are never compromised during the entire process of our service delivery.
Provide the best possible medical care – We ensure that the clinical care delivered to our patients is the best that our inter-disciplinary team of specialists and support services can provide.
Better patient experience – We take into account the human connection to the healing process through empathetic nursing care, pain management and ensuring that our patients are safe and comfortable in carrying out their daily activities.
Information and education – Wherever possible, patients are directly informed about the process of care, clinical status, progress and prognosis that we provide to them. In such cases where a patient is not in a condition to assess the care being provided, immediate family members are always apprised of this activity.
Involvement of family – Results of global studies conducted across several hospitals have indicated that the involvement of families in the proposed care plan can help the nursing staff in taking care of the patient in an acute care setting. This will also provide them an opportunity to prepare for care of the patients at home following discharge from the hospital.
Family dimensions of patient centered care are addressed through
• Facility for the presence of an attendant/bystander along with the patient, round the clock throughout the hospital stay, except in ICUs and other special cases.
• Constant communication with family members regarding the progress of treatment if the patient is a child or under intensive care.
• Involvement of family in decision making during different stages of the treatment.